Warranty & Return Policy
14-Day Warranty & On-Site Exchange Policy
At Lovecraft.sg, your satisfaction and safety are our priority. We offer a 14-day warranty upon delivery and an on-site exchange policy under the following terms:
Return & Exchange Terms and Conditions
- All purchases are final. We do not offer refunds once an item has been purchased.
- If your item is defective upon delivery, please contact us within 14 days. We will provide instructions for a one-to-one exchange.
- Each item is entitled to only one exchange. Lovecraft.sg reserves the right to reject returns if we determine the item was damaged due to misuse or accidental damage.
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If the item is out of stock, we will offer either:
- A suitable replacement product, or
- Store credit issued to your account.
- Packaging and hygiene seals must remain intact. For hygiene reasons, any product with broken or removed seals will not be eligible for return or exchange.
Incorrect Item Received
If you received an incorrect item, we will send a replacement promptly. The wrong item must be:
- Unopened, unused, and
- Returned in its original packaging.
1-Year Local Warranty (Singapore)
The following brands are covered under a 1-year local replacement warranty:
- We-Vibe
- Womanizer
- Lovehoney
- Fun Factory
Warranty Coverage:
- First 14 Days: Covers both manufacturing and external defects.
- Day 15 to 1 Year: Covers only mechanical or electronic malfunctions.
Non-Mechanical Product Defects
For items such as:
- Male masturbators
- Onaholes
- Dongs & dildos
- Penile rings & sleeves
Defects must be:
- Reported to enquiry@lovecraft.sg within 48 hours of delivery
- Accompanied by images of the issue
- Unworn/unused, as wear and tear is not considered a valid defect
Discontinued or Unavailable Products
If a product under warranty becomes discontinued or unavailable, please contact enquiry@lovecraft.sg for replacement options or store credit.
Product Testing Policy
- Unsealed items may be tested before dispatch to ensure functionality.
- Sealed items will only be tested upon customer request.
Lingerie & Undergarments
For hygiene reasons, no exchanges are allowed for lingerie and undergarments unless there is a clear manufacturing defect in the fabric.
Please refer to the 'Product Specification' tab for accurate sizing before placing your order.
Disclaimer & Limitation of Liability
- Lovecraft.sg is not liable for any loss, damage, or failed delivery via Registered Mail, POPStation, or other courier methods. Deliveries are subject to each courier’s terms and conditions.
- Orders will be shipped only after payment is received.
- Due to the intimate nature of our products and hygiene concerns, returns and refunds are not accepted, unless otherwise stated.
- We never resell returned products, regardless of their condition. This is strictly enforced as part of our ethical business practice.
- Lovecraft.sg is not responsible for any injuries, irritation, or adverse reactions resulting from improper product use.
- The content and information on our website are for general informational purposes only and should not replace professional advice